We want to hear from you. Ask us a question or give us your feedback by using the below contact form or by reaching us through the contact information listed below.
General Inquiries About the Pipeline System or Expansion Project
Tel: 1.866.514.6700
Email: [email protected]
Corporate Office and Reception
Tel: 1.800.535.7219
Crossing & Construction Approvals
Any ground disturbance activity within 30 metres (100 feet) from the centre of the pipeline requires written permission from Trans Mountain in the form of a 30 Metre Permit. To learn more click here.
Tel: 604.268.3000
Toll-free: 866.268.3001
To apply for a Trans Mountain proximity Permit, download the Pipeline/Right-of-Way Proximity Permit Application form.
For heavy equipment and vehicle crossings outside of public roads, complete the Vehicle Information Requirements Form.
Landowners
Our Lands team works directly with landowners along our right-of-way.
Tel: 1.866.268.3001
Email: [email protected]
Damage Prevention
Our Damage Prevention program serves to protect our pipelines from third-party damage caused by ground disturbance activities. To learn more click here.
Tel: 1.888.767.0304
Email: [email protected]
Report an Ethics Issue
We use a third-party company to manage our Ethics Hotline which allows employees, contractors, company representatives and the public a confidential and anonymous way to report potential unethical behaviour or wrongdoing that is not in compliance with our Code of Business Conduct and Ethics.
Reports can be made 24/7 by:
Tel: 1.844.725.1314
Online: transmountain.ethicspoint.com
In addition to our Hotline, Trans Mountain employees are encouraged to discuss concerns they might have with their supervisor. Contractors can also report their concerns to the appropriate Trans Mountain contact.
Pipeline Emergency?
Although rare, pipeline incidents require immediate action and caution. If you notice any of the following, or suspect a pipeline emergency, please immediately call 911 and the Trans Mountain Emergency line at 1.888.876.6711. Emergency information is also noted on all our pipeline markers located along the pipeline right-of-way.
